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Information about our Organization and Web site

As a current customer of Community Insurance Services of MD, we would like to take this opportunity to both thank you for your business and to share with you the importance our agency places upon protecting the privacy of information we gather from you in accordance with applicable state and federal laws.  The following is the privacy policy for Community Insurance Services of MD.

 

As an independent insurance agency, Community Insurance Services of MD (t/a Community Insurance Services) collects, maintains and processes confidential, non-public, personal identification information of customers/policyholders, applicants and third parties. This is performed for the sole purpose for providing quotes, insurance polices and servicing of customers and potential customers. The proper collection, storage and processing of this proprietary information is an important responsibility of this agency and to all employees and contractors. We collect information about our customers from the following sources:

  • Information we receive from you on applications or other forms, such as your name, address, and date of birth.
  • Information about our clients’ transactions with us, such as claims and payment history.
  • Information we receive from a consumer-reporting agency, such as a driving record or insurance score report.

 

To collect customer information from the above-stated sources, Community Insurance Services may use the following means of communication to gather information: written, in-person, telephone, facsimile, electronically, and online. 

 

We do not share information about our customers or former customers with non-affiliated third parties other than as permitted or required by law, and to provide those services usual and customary to independent insurance agents. Such services include but are not limited to insurance underwriting, shopping the renewal, rating, placement, and providing quotes for insurance.

 

We maintain physical, electronic, and procedural safeguards to protect your information. These safeguards include but are not limited to the following:

  • We restrict access to nonpublic personal information about our clients and former clients to those employees who need to know that information in order to assist in providing services or products to the customer.
  • We maintain a standard company policy to actively, and on a continuous basis, crosscut shred all paper documents with proprietary and customer information after it is properly stored electronically.
  • Any employees who impermissibly share client information will face disciplinary action.
  • Although we maintain a standard company policy to not send non-public personal information through e-mail unless it is password protected, we use a secure Internet and e-mail provider to help protect the confidentiality of all electronic communications.

 

Community Insurance Services appreciates your business and in order to continue building upon that relationship we believe it is necessary, not only from a legal standpoint, but also as a sound business practice that our customers understand the care our agency uses in handling your information.

 

Community Insurance Services will continue to monitor the effectiveness of this privacy policy.

 

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What Our Customers Have To Say...

I've been with Ginger and CIS (Formerly H.T.Brown Insurance Agency) since November, 1994. Insurance for auto, home, business, and life are a critical part of our daily lives. We never plan on having to use insurance, but it gives me "peace of mind" to know that CIS and Ginger are there to assist. For over 17 years I can pick up the phone and speak with someone that knows me beyond a policy number. In an ever changing environment, it's nice to know they are there to answer my questions. I look forward to being with them for many more years to come. Thanks Ginger.--- Tony Sykesville